This platform has been installed in the offices of the car rental company in Spain and Portugal and, with it, has managed to avoid long waiting customers. Through informative screens they are notified while they are shown advertising information and relevant messages.
Avis, one of the leading car rental companies in the world, has implemented the Qmatic Solo solution in its customer service offices in order to manage wait queues easily, interact with them and improve their experience.
The current demand from customers and the high competition of the automotive sector in the Spanish market means that brands are always innovating and looking for solutions to improve their customer service processes and differentiate themselves from the competition by offering a service and experience at the same level as the expectations of consumers.
By Digtial av magazine
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